SYMPTOMS

When you try to create an order from a quote in Microsoft Dynamics CRM 3.0, the order is not created. Additionally, you receive the following error message:

The Microsoft CRM Server is unavailable.

There is a problem communicating with the Microsoft CRM Server. The server might be unavailable. Try again later. If the problem persists, contact you system administrator.

If you have the DevErrors parameter enabled, the following error is logged in the Web.config file:

[COMException (0x80004005): Unspecified error] Microsoft.Crm.Platform.ComProxy.CRMQuoteClass.ConvertToSalesOrder(CUserAuth& Caller, String QuoteId, String ColumnSetXML) +0 Microsoft.Crm.Application.Platform.Quote.CreateOrder() Microsoft.Crm.Web.SFA.QuoteDetailPage.DoAcceptQuote(Object sender, DataEventArgs e) Microsoft.Crm.Web.SFA.QuoteDetailPage.acceptQuote(Object sender, DataEventArgs e) Microsoft.Crm.Application.Forms.DataEventProcessor.Raise(FormEventId eventId, FormState state, User user, String objectId, Entity entity) Microsoft.Crm.Application.Forms.AppForm.RaiseDataEvent(FormEventId eventId) Microsoft.Crm.Application.Forms.EndUserForm.Initialize(Entity entity) Microsoft.Crm.Application.Forms.CustomizableForm.Execute(Entity entity, String formId, String formType) Microsoft.Crm.Application.Forms.CustomizableForm.Execute(Entity entity) Microsoft.Crm.Web.SFA.QuoteDetailPage.ConfigureForm() Microsoft.Crm.Application.Controls.AppPage.OnPreRender(EventArgs e) System.Web.UI.Control.PreRenderRecursiveInternal() +62 System.Web.UI.Page.ProcessRequestMain() +1499

RESOLUTION

This problem is fixed in Microsoft Dynamics CRM 3.0 Update Rollup 1.

MORE INFORMATION 

For Additional Information, please see:

http://mscrm.exiis.net/microsoft-crm-support/Pages/default.aspx