E-mail messages from internal Microsoft Dynamics CRM users are not delivered when you configure a Microsoft Dynamics CRM queue to receive e-mail messages
SYMPTOMS
When you configure a Microsoft Dynamics CRM queue to receive e-mail messages, e-mail messages from internal Microsoft Dynamics CRM users are not delivered to the queue as expected. However, all e-mail messages from external users are successfully delivered to the queue.
Additionally, the following message is logged in the Application log on the server that is running Exchange Server:
Message: [Subject:'Test1' From:'' To:'"IT.Support.CRM@moneycorp.com" <IT.Support.CRM@moneycorp.com>' CC:''] in mailbox: [CRMServerUrl:'http://crmapp02.moneycorp.com/' EmailServer:'MC04-XS' EmailAccount:'CRMMail' ForceReDelivery:'True'] has been verified and should not be delivered (reason code 5).
CAUSE
This problem occurs if you have enabled the option to exclude e-mail messages between Microsoft Dynamics CRM users.
RESOLUTION
To resolve this problem, follow these steps:
|
1. |
Start the Microsoft Dynamics CRM Web client. |
|
2. |
Click Settings, click Organizational Settings, and then click System Settings. |
|
3. |
On the E-mail Tracking tab, click No under Set whether to exclude e-mails between Microsoft CRM users, and then click OK. |
For Additional Information, please see:
http://mscrm.exiis.net/microsoft-crm-support/Pages/default.aspx
|