SYMPTOMS
After you assign a Microsoft Business Solutions CRM Customer Service case in Microsoft CRM 1.2, the program does not update the ModifiedBy field.
This problem occurs when you assign a case to a user or to a queue. The problem occurs when you assign the case by using any one of the following modules:
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• |
The Microsoft CRM Web client |
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• |
Microsoft Business Solutions CRM Sales for Outlook (the Outlook client) |
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• |
The Microsoft CRM Workflow Service |
RESOLUTION
Hotfix information
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Microsoft CRM service pack that contains this hotfix.
To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix.
Installation information
Apply this hotfix on computers that are running Microsoft CRM 1.2 Server.
Prerequisites
There are no prerequisites to apply this hotfix.
Removal information
To remove this hotfix from a computer that is running one of the following operating systems, use the Add or Remove Programs tool in Control Panel:
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• |
Microsoft Windows Server 2003 |
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• |
Microsoft Windows XP |
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• |
Microsoft Windows 2000 |
If you are an administrator, you can use the Spunist.exe tool to remove this hotfix from a computer that is running Windows Server 2003, Windows XP, or Windows 2000. The Spuninst.exe utility is located in the %Windir%\$NTUninstallKB909288$\Spuninst folder.
Restart requirement
If you are prompted, restart the computer after you apply this hotfix.
File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
|
File name |
File version |
File size |
Date |
Time |
|
Activities.dll |
1.2.3297.204 |
756,448 |
24-Oct-2005 |
23:06 |
|
Alllookups.xml |
Not Applicable |
7,166 |
24-Oct-2005 |
19:58 |
|
Attachmenthandler.dll |
1.2.3297.204 |
453,360 |
24-Oct-2005 |
23:05 |
|
Bizorganization.dll |
1.2.3297.204 |
711,400 |
24-Oct-2005 |
23:05 |
|
Bizprivilege.dll |
1.2.3297.204 |
502,504 |
24-Oct-2005 |
23:05 |
|
Communications.dll |
1.2.3297.204 |
895,720 |
24-Oct-2005 |
23:06 |
|
Contract.dll |
1.2.3297.204 |
797,408 |
24-Oct-2005 |
23:06 |
|
Crmrichclientsync.dll |
1.2.3297.204 |
600,816 |
24-Oct-2005 |
23:05 |
|
Crmsecurityservice.exe |
1.2.3297.204 |
531,184 |
24-Oct-2005 |
23:06 |
|
Crmworkflowservice.exe |
1.2.3297.204 |
1,129,200 |
24-Oct-2005 |
23:07 |
|
Customerservice.dll |
1.2.3297.204 |
920,296 |
24-Oct-2005 |
23:07 |
|
Edit.aspx |
Not Applicable |
17,409 |
24-Oct-2005 |
19:58 |
|
Microsoft.crm.application.components.platform.dll |
1.2.3297.204 |
109,352 |
24-Oct-2005 |
22:58 |
|
Products.dll |
1.2.3297.204 |
1,235,680 |
24-Oct-2005 |
23:08 |
|
Sfa.dll |
1.2.3297.204 |
1,116,880 |
24-Oct-2005 |
23:06 |
|
Workflow.dll |
1.2.3297.204 |
1,149,664 |
24-Oct-2005 |
22:07 |
STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed.
MORE INFORMATION
You can contact a Microsoft CRM support professional directly at 877-752-1122
For Additional Information, please see:
http://mscrm.exiis.net/microsoft-crm-consulting/Pages/default.aspx