SYMPTOMS
When a user tries to run Microsoft Business Solutions CRM Sales for Outlook (the Outlook client), the Microsoft CRM 1.2 Web client on the client computer may stop responding. As a result, the Microsoft CRM 1.2 server may stop responding.
CAUSE
This problem may occur if the user is a member of many groups in the Active Directory directory service. Because of the many interactions between the Microsoft CRM client and Microsoft Internet Information Services (IIS) to resolve the groups, heap corruption occurs in the IIS process (W3wp.exe). Therefore, IIS cannot send back the initialization information to the Microsoft CRM 1.2 client. If the user ends the Outlook process and repeats the Outlook client Offline process several times, IIS will no longer have available threads. Therefore, IIS stops serving pages for the Microsoft CRM application pool. IIS must then be reset.
RESOLUTION
Hotfix information
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next version of Microsoft CRM that contains this hotfix.
Installation information
Install this hotfix on computers that are running Microsoft CRM 1.2 server.
Prerequisites
There are no prerequisites to install this hotfix.
Removal information
You cannot remove this hotfix.
Restart requirement
If you are prompted, restart the computer after you install the hotfix.
File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
|
File name |
File version |
File size |
Date |
Time |
|
Addfields.aspx |
Not Applicable |
8,680 |
29-Sep-2005 |
15:22 |
|
Crmmsg.dll |
1.2.3297.123 |
16,088 |
07-Sep-2005 |
19:52 |
|
Crmsecurity.dll |
1.2.3297.203 |
158,432 |
19-Oct-2005 |
21:42 |
|
Field-memo.aspx |
Not Applicable |
9,376 |
29-Sep-2005 |
15:22 |
|
Field-number.aspx |
Not Applicable |
11,474 |
19-Oct-2005 |
19:18 |
|
Kb888331.dll |
1.2.3297.106 |
10,976 |
19-Oct-2005 |
21:37 |
|
Kb892352.dll |
1.2.3297.105 |
10,976 |
19-Oct-2005 |
21:37 |
|
Kb898055.dll |
1.2.3297.103 |
10,976 |
19-Oct-2005 |
20:37 |
|
Kb909443.dll |
1.2.3297.101 |
10,976 |
19-Oct-2005 |
21:37 |
|
Mscrmcustom.dll |
1.2.3297.204 |
121,568 |
07-Sep-2005 |
19:52 |
|
Publish.xml |
Not Applicable |
12,123 |
19-Oct-2005 |
19:18 |
|
Crmsecurity.dll |
1.2.3297.203 |
158,432 |
19-Oct-2005 |
21:42 |
|
Crmhotfix.cdf |
Not Applicable |
4,215 |
20-Oct-2005 |
20:31 |
|
Mscrmcustom.dll |
1.2.3297.204 |
121,568 |
07-Sep-2005 |
19:52 |
|
Updspapi.dll |
6.1.22.0 |
371,936 |
07-Sep-2005 |
18:53 |
SYMPTOMS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed.
MORE INFORMATION
You can contact a Microsoft CRM support professional directly at 877-752-1122
For Additional Information, please see:
http://mscrm.exiis.net/microsoft-crm-consulting/Pages/default.aspx