Important This article contains information about how to modify the registry. Make sure to back up the registry before you modify it. Make sure that you know how to restore the registry if a problem occurs.

INTRODUCTION

This article describes a new functionality that you can use to enable tracing. Tracing helps you troubleshoot problems that you might experience with Microsoft Business Solutions CRM 1.2 Sales for Outlook. To enable this new functionality, you must modify the registry on the computer that is running the Outlook client to turn on logging for Outlook client's startup and shutdown processes.

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Microsoft CRM has a fix for this problem that is part of a cumulative update.

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You can contact a Microsoft CRM support professional directly at 877-752-1122

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http://mscrm.exiis.net/microsoft-crm-consulting/Pages/default.aspx