The hotfix that is discussed in this article is not available for the Chinese version of Microsoft Dynamics CRM or for the Japanese version of Microsoft Dynamics CRM.

SYMPTOMS

In Microsoft Dynamics CRM 3.0, you customize Help for a custom entity by using the instructions that are provided in the Microsoft CRM Software Development Kit (SDK). Specifically, you create a custom help page for the custom entity. When you try to open the custom help page, you receive the following error message:

"Debug –URL Request" Error

Instructions for customizing Help for a custom Entity can be found here:

Adding a Context-Sensitive Topic for Custom Entities or Forms http://msdn.microsoft.com/library/default.asp?url=/library/en-us/CrmSdk3_0/htm/v3d0addingacontextsensitivetopicforcustomentitiesorforms.asp

RESOLUTION

This problem is fixed in Microsoft Dynamics CRM 3.0 Update Rollup 1. For more information, click the following article number to view the article in the Microsoft Knowledge Base:

Update Rollup 1 is available for Microsoft Dynamics CRM 3.0

MORE INFORMATION

For more information about the terminology that is used to describe Microsoft software updates, click the following article numbers to view the articles in the Microsoft Knowledge Base:

Description of the standard terminology that is used to describe Microsoft software updates

Microsoft Business Solutions CRM software hotfix and update package naming standards

MORE INFORMATION

You can contact a Microsoft CRM support professional directly at 877-752-1122

For Additional Information, please see:

http://mscrm.exiis.net/microsoft-crm-consulting/Pages/default.aspx