SYMPTOMS

In a phone call activity, the Recipient field may contain duplicates of call recipients associated with other Microsoft Business Solutions CRM Sales for Outlook users. This can result in multiple instances of the same name in the Recipient field.

RESOLUTION

This is a known issue with Microsoft CRM Sales for Outlook Client versions 1.0 and 1.2. Microsoft CRM has a fix for this problem that is part of a cumulative update for Microsoft CRM 1.2.

MORE INFORMATION

You can contact a Microsoft CRM support professional directly at 877-752-1122

For Additional Information, please see:

http://mscrm.exiis.net/microsoft-crm-consulting/Pages/default.aspx