Support for Microsoft Customer Relations Manager is available from the nation’s #1 Microsoft and Cisco Partner, Exiis Corporation

If you are experiencing a mission-critical, server-down issue, please call 877-752-1122 for immediate assistance.

About Exiis Corporation

Exiis Corporation is one of the nation’s largest, most trusted providers of Microsoft and Cisco Systems technology solutions.  Comprised of a team of the best support professionals from around the nation, Exiis Corporation provides immediate and long-term business solutions based on Microsoft Products and Technologies backed by the safety and security of Cisco Systems network devices. Our team of Microsoft and Cisco Certified professionals works with real-world challenges on a daily basis and passes that experience on to our clients by providing a high-level of professionalism, experience, and efficient results.

About Microsoft Customer Relations Manager (MS CRM)

Microsoft Dynamics Customer Relations Manager (CRM) is an application server tailored to improving customer relationships between your organization, clients, vendors, and potential leads. Microsoft CRM was specifically designed from the ground-up to combine all your business functions into a single, friendly, and easily navigated interface. MS CRM allows for sales personnel, marketing professionals, customer service staff, management and other staff to operate their business efficiently and productively while utilizing complex workflow processes to ensure clients receive the best impression of your organization. Microsoft Dynamics CRM provides tight integration with such products as: Microsoft Outlook, Microsoft Office, Microsoft Great Plains Dynamics (GP), and Microsoft Office SharePoint Server (MOSS), allowing users to work within a familiar environment, leveraging software found in every organization without the need to switch between third-party CRM solutions. 

Microsoft CRM Development and Microsoft CRM Developers

Out-of-the-box, MS CRM provides basic CRM solutions that can be customized to fit any organizations requirements. It doesn’t take long to realize the built-in functionality of Microsoft CRM is quite limiting and the need to develop a more customized solution becomes apparent. Exiis Corporation CRM Application Developers are highly trained and Microsoft Certified to make the necessary changes for your CRM solution, to design customized solutions, based entirely on your organizations business requirements. One of the largest benefits of Microsoft CRM is the initial base of operations and services it offers. Developers build on these processes utilizing Microsoft Technologies such as ASP.NET, Visual Studio, and C## to deliver a CRM solution that works seamlessly with the entire organization.

Microsoft CRM Server Support Services

Server support entails general planning, implementation, deployment, and troubleshooting of the MS CRM Server. It’s important to note server support is different from developer support. Because Microsoft CRM is both a server product and an application-specific solution for your organization, support engineers must have extensive knowledge in the area they are supporting. From the CRM server-side, this knowledge entails Microsoft CRM Server Technologies, Microsoft SQL Server Technologies, and Microsoft Windows Technologies. From the application-side, support engineers must have a deep understanding of programming languages, .NET Technologies, and web-based solutions.

Many organizations do not have the necessary resources to support both the server solution and the application development requirements of Microsoft Customer Relations Manager; that’s where an outsourced CRM solutions provider can deliver solutions, customize results, and provide advice in the design, operations, and maintenance of Microsoft CRM. Exiis Corporation provides the right support and application engineers needed to resolve whatever CRM challenge your company may face—from basic “break/fix” incidents to complicated programming solutions.

We offer Quality Professional Support For: 

• Customer Relations Manager Server 3.0
• Customer Relations Manager Server 1.2
• Customer Relations Manager Server 1.0
• Disaster Recovery Support for all Versions
• Upgrades and Support to the latest Microsoft Customer Relations Manager Server

Microsoft CRM Reporting Solutions

Microsoft CRM provides basic reporting services straight out-of-the-box. As organizations begin to utilize the features and modules included with Microsoft CRM, the demand for more specific, customized, in-depth reports becomes apparent. Microsoft CRM delivers reports built on the Microsoft SQL Server Reporting Services which allows for ad-hoc reports to be created and filtered as needed to deliver comprehensive reports. Once information is entered and compiled into the CRM SQL database, Exiis Corporation SQL Server Database Administrators and Developers can create custom queries and filters based on your business requirements, allowing the collected data to be delivered into an easy report, custom graph, or web-based dashboard.

Exiis Corporation Help Desk Support

For general support incidents, Exiis Corporation maintains a full-time Help Desk solution where clients can call and receive immediate support based on remote desktop technologies such as Microsoft Remote Desktop services and Web-Ex remote desktop solutions. Our help desk is designed to properly access your support request, analyze the best solution required, and to route you to the appropriate support engineer. One of the benefits of utilizing our Help Desk Center is the capabilities of being routed to the right engineer for the right problem, without having to call individual solution providers. For example, if your Microsoft CRM server is not automatically sending email announcements as anticipated, you may be routed to a Microsoft Certified Exchange Server Professional to review the state of your Microsoft Exchange Server. If the Microsoft Exchange Server is operating efficiently, you may then be referred to a Microsoft CRM Administrator who could look further into the CRM portion of delivering emails. As you can see, it’s a great benefit having a single source of contact for all your Microsoft Products and Technology requirements.

CRM Server Hosting

Many clients prefer to host Microsoft Customer Relations Manager Server as opposed to keeping the server on site. Hosting has a lot of advantages--clients don’t need to hire an IT staff—we support and take care of monitoring, management, and maintenance of the server internally at our secure network center. Please feel free to call our toll free number or email: crm@exiis.net for additional information.

How to Contact Exiis Corporation

Exiis Corporation is available during regular business hours M-F from 8:00AM EST to 6:00PM PST. After-hour emergency support is available by calling out toll-free number at 877-752-1122 and by leaving a message in the “Server-Down” queue which is immediately routed to the on-call support engineer. In most cases, you will receive a call back within 15 minutes. Additionally, you can send an email to support@exiis.net, together with the best way to contact you and the time you would like us to call.

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